Privacy Policy

Pro Tune values your privacy. This policy clearly explains what data we collect, why we collect it, how we use it, and how you can exercise your rights under the General Data Protection Law (LGPD – Law 13.709/2018).

Who we are

Pro Tune – CNPJ 89.420.590/0001-15
Address: Rua Mário Corradi, 209, Aeroporto, Erechim/RS, CEP 99709-345
Email for privacy matters: suporte@protune.com.br

What data we collect

Registration data: name, email, phone, CPF/CNPJ, billing and shipping address
Order data: purchase history, values, payment methods used
Payment data: processed in a secure environment by authorized gateways; we do not store full credit card numbers on our servers
Browsing data: IP address, device, browser, and pages visited (via cookies; see the Cookie Policy)

How we use your data

Process orders, payments, and deliveries
Issue invoices and comply with tax obligations
Provide technical and after-sales support
Send transactional communications (order confirmation, delivery status)
Send marketing communications — only with your consent, and you can opt out at any time
Detect and prevent fraud (we use the ClearSale anti-fraud system)

Legal bases (LGPD)

We process your data based on:

Contract performance — to process and deliver your orders
Compliance with legal obligation — for issuing invoices and tax retention
Legitimate interest — for fraud prevention and security
Consent — for sending marketing and non-essential cookies

Data sharing

We only share your data with essential third parties for the service:

Payment gateways (card, Pix, bank slip)
Shipping carriers (Correios and partners) for delivery
Anti-fraud system (ClearSale)
Email and analytics providers
Public bodies when required by law

We do not sell your personal data.

How long we keep your data

We keep your data for as long as necessary to fulfill the purpose or for the applicable legal period (for example, 5 years for tax data, as per the Tax Code).

Your rights as a data subject

According to the LGPD, you can at any time:

Confirm the existence of processing of your data
Access your data
Correct incomplete, inaccurate, or outdated data
Request anonymization, blocking, or elimination of unnecessary data
Request portability
Revoke consent

To exercise your rights, please write to suporte@protune.com.br.

Security

We adopt technical and organizational measures to protect your data, including encryption in transit (HTTPS/TLS), access control, and regular backups.